jeeta live's Privacy Policy

jeeta live (referred to hereinafter as "we", "our", or "the platform") is an online entertainment and betting platform operated for Bangladeshi users. This privacy policy ("Policy") explains how we manage your information when you use our website https://jeetalive.cam and related services (collectively, "Services").

This policy is an integral part of our Terms and Conditions. By using our services, you are considered to have agreed to the terms set out in this policy. This policy applies only to our own platform — we are not responsible for third-party websites or applications.

Continuing to use our services means you have read and fully agree to the provisions of this policy. This policy has been drawn up in line with the data protection principles applicable in Bangladesh.

We may collect the following categories of information:

2.1 Identity Information

• Full name, date of birth, and gender
• National ID number or passport number (for identity verification)
• Current and permanent address
• Email address and mobile number

2.2 Financial Information

• bKash, Nagad, Rocket, Upay account numbers
• Bank account details (required for deposits and withdrawals)
• Transaction history and amounts

2.3 Technical Information

• IP address, browser type, and operating system
• Device ID and hardware information
• Login time and session data
• Gameplay data and betting history

2.4 Communication-Related Information

• Records of conversations with our customer service team
• Details of complaints and feedback
• Information provided in surveys or competitions (where applicable)

jeeta live collects information in the following ways:

3.1 Direct Collection

This category includes information you provide during account registration, documents submitted during the identity verification (KYC) process, financial details provided when making deposits or withdrawals, and information gathered through conversations with our customer service team.

3.2 Automatic Collection

Our servers automatically collect IP addresses, browsing behaviour, page views, and click data. Through the use of cookies and similar tracking technologies, we monitor session activity and generate data that helps improve service quality.

3.3 Collection from Third Parties

We may receive relevant information through payment service providers (such as bKash and Nagad), fraud detection agencies, and identity verification organisations. Information received from third parties is handled to the same privacy standards.

We use collected information only for the following legitimate purposes:

4.1 Service Operations

• Account creation, verification, and management
• Processing deposits and withdrawals
• Providing gameplay and betting services
• Distributing bonuses and rewards

4.2 Security and Compliance

• Prevention of fraud and money laundering
• Detection and investigation of suspicious activity
• Age verification (confirming 21+)
• Compliance with applicable laws and regulations

4.3 Service Improvement

• Analysing and improving the user experience
• Identifying technical issues on the platform
• Planning new games and features

4.4 Communication

• Sending transaction and account notifications
• Providing customer service support
• Sending relevant promotional information (with your consent)

To support responsible gaming practices, we analyse user behavioural data in accordance with our Responsible Gaming Guidelines. This allows us to offer early assistance if a user develops harmful habits.

jeeta live does not sell your information to third parties. However, we may share information in specific circumstances:

5.1 Service Providers

Information is shared only to the extent necessary with companies that assist in operating our platform — such as payment processors (bKash, Nagad, Rocket, Upay, and bank transfer services), game software providers, and cybersecurity firms. All such parties are contractually bound to uphold our privacy standards.

5.2 Legal Obligations

If providing information is required under a legal order, court direction, or a valid request from a government authority, we will do so in accordance with applicable law and will notify you to the extent possible.

5.3 Corporate Structural Changes

In the event of a merger, acquisition, or asset transfer, information may be transferred to the new entity, but the terms of this policy will always be observed.

5.4 International Transfers

Our servers may be located outside Bangladesh. In such cases, we ensure that the standard of data protection is at least equivalent to that of this policy.

Cookies are small data files that our site stores on your device. We use the following types of cookies:

6.1 Essential Cookies

These are necessary for the basic functioning of the service — maintaining login sessions, security verification, and saving form data. Without these cookies, the platform will not work properly.

6.2 Performance Cookies

These cookies are used to understand how users interact with the site — for example, which pages they spend the most time on, where issues arise, or which features are most popular. This information is used to improve service quality.

6.3 Functionality Cookies

These cookies are used to remember your preferences, such as language selection and display settings, so you do not have to reconfigure them every time you log in.

6.4 Cookie Controls

You can disable cookies through your browser settings, though this may affect some site functions. We also use local storage and session storage, which work similarly to cookies.

We retain your information only for as long as it is needed.

7.1 Active Accounts

All relevant information is retained while your account remains active. This information is required to provide you with uninterrupted service and to keep your transaction history secure.

7.2 Inactive or Closed Accounts

Even after an account is closed, certain information is retained for a defined period to meet legal obligations. Financial transaction data in particular is kept for the period required by applicable law.

7.3 Data Deletion Requests

You may request deletion of your data. However, in cases involving legal obligations, ongoing disputes, or fraud investigations, immediate deletion may not be possible. Data that is no longer needed is securely deleted or destroyed.

To keep your information secure, jeeta live uses multiple layers of technical and administrative protection:

8.1 Encryption

SSL/TLS encryption is used for all data transmission. Financial information is protected with industry-standard encryption algorithms. Passwords are never stored in plain form — only a one-way hash is kept.

8.2 Access Controls

Only authorised personnel can access information on a need-to-know basis. All internal access is logged and reviewed regularly. Two-Factor Authentication is mandatory for sensitive systems.

8.3 Infrastructure Security

Our servers are kept secure through firewalls, intrusion detection systems, and regular security audits. Physical security at data centres is maintained alongside digital protection.

8.4 Incident Response

In the event of a security breach, we will act promptly and notify affected users in a timely manner in accordance with applicable law. Our incident response team is engaged in 24/7 monitoring.

As a jeeta live user, you have the following rights over your own information:

9.1 Right to Access

You may request at any time what information we hold about you, what it is being used for, and with whom it has been shared. We will respond in writing within a reasonable time.

9.2 Right to Rectification

If any information in your profile is incorrect or incomplete, you may request a correction. After verifying your identity, we will make the necessary changes.

9.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, there may be delays or limitations in fulfilling this request where legal obligations or security investigations are involved.

9.4 Right to Object to Processing

You may opt out of marketing or promotional communications at any time. We will respect this choice and act on it immediately.

9.5 Right to Data Portability

You may request your data in a structured, commonly used format, which we will provide where technically feasible.

Contact us to exercise these rights. For more information, you can visit our Frequently Asked Questions page, which answers common questions about accounts and data.

jeeta live strictly enforces a 21+ age policy. Our services are not intended for anyone under 21 years of age.

We verify age at the time of account registration and initiate additional verification if a user's actual age is in doubt. All related information is securely retained until the account is suspended.

If we become aware that a minor's information has been stored in our system, we will immediately close that account and delete the associated data. We support guardians and adult family members in monitoring minors' online activity.

We may update this privacy policy from time to time. Changes may arise from updates to our services, technical developments, legal requirements, or user feedback.

11.1 Notice of Changes

For significant changes, we will post a clear notice on the website and notify registered users by email. For minor changes, only the "Last Updated" date on this page will be revised.

11.2 Meaning of Continued Use

If you continue using our services after a change, it will be considered that you have accepted the revised policy. It is therefore useful to visit this page regularly.

11.3 Previous Versions

We can provide previous versions of this policy upon request. Please contact our customer support team for this.